Refund Policy.
This page explains cancellations, used credits, completed AI generations, reviewable refund requests, Merchant of Record responsibilities, and consumer rights.
Canceling a subscription stops future renewals. Used credits and completed AI generations are generally non-refundable, while duplicate charges, unauthorized transactions, technical failures, and delivery issues may be reviewed.
Overview
This Refund Policy explains how Azora handles subscription cancellations, credit packs, used credits, completed AI generations, and refund review requests. It applies alongside Azora's Terms and any buyer terms provided by the Merchant of Record.
Subscriptions
Subscriptions may be canceled at any time. Cancellation prevents future renewals, and subscription access continues until the end of the current paid billing period unless applicable law or the Merchant of Record requires a different outcome.
Credit packs and used credits
Credit packs are generally non-refundable after credits have been used. Credits consumed for completed AI generations are generally non-refundable because the generation service has already been delivered and provider costs have been incurred.
Completed AI generations
Completed Pixart generations, generated readings, traits, collection results, and delivered gallery artifacts are generally non-refundable. Creative AI outputs may vary, and subjective dissatisfaction with a completed generation does not automatically qualify for a refund.
Requests Azora may review
Azora may review refund requests for duplicate charges, unauthorized transactions, technical failure, inability to access a purchased plan, or failure to deliver the purchased service. Review may require account details, transaction records, error details, and reasonable troubleshooting information.
Merchant of Record
Paid orders are processed by Azora's Merchant of Record or payment provider. The provider may handle payment support, refund processing, tax adjustments, chargebacks, and buyer obligations. This policy does not limit the provider's obligations as Merchant of Record or payment provider.
Consumer rights
Nothing in this Refund Policy limits mandatory consumer rights, statutory withdrawal rights, chargeback rights, or remedies that cannot be waived under applicable law. Where mandatory law gives you stronger rights, those rights apply.
How to request help
For refund questions, subscription cancellation help, technical delivery issues, or unauthorized transaction concerns, contact Azora at hello@azora.studio. If your receipt or checkout is provided by a third-party payment provider, you may also use the buyer support tools shown in your receipt or billing email.